Updated on November 18, 2024
Effective date: November 18, 2024
Shenzhen Xingtong Intelligent Glasses Technology Co., Ltd. (hereinafter referred to as "we") is committed to respecting and protecting users' personal privacy. Given the characteristics of the internet, we inevitably require certain information to provide you with the services you request. This privacy policy (hereinafter referred to as "this policy") will help you fully understand how we collect, use, share, store, and protect your personal information during your use of our products or services, as well as how you can manage your personal information to make appropriate choices.
Before you confirm acceptance of this policy, please carefully read and understand it, especially the terms highlighted in bold, to ensure that you fully understand and agree to use the relevant products or services. If you have any questions, opinions or suggestions regarding the content of this policy, please temporarily suspend the use of our platform's products or services. You can contact us through various contact methods provided by this platform.
1、 How do we collect and use your personal information
2、 How do we use cookies and similar technologies
3、 How do we provide your personal information to external parties
4、 How do we protect and preserve your personal information
5、 How do you manage personal information
6、 Protection of Personal Information of Minors
7、 Notification and Revision
8、 How to contact us
1、 How do we collect and use your personal information
Our product is developed based on DCloud uni app (5+App/WiP2App). During the application's operation, we need to collect your device serial number (IMEI/MAC address/Android ID/DEVICE-ID/IDFA, SIM card IMSI information) to provide statistical analysis services. We also improve performance and user experience through application startup data and abnormal error log analysis, providing better services for users. For detailed information, please refer to the DCloud User Service Terms
To provide you with online shopping services, our basic functions include account registration and login, product/service information display, ordering and order management, payment, product/service delivery, customer service and after-sales, and transaction security protection. In the process of using the above functions, we will collect and use necessary personal information related to you, including mobile phone number, recipient name, shipping address, contact phone number, payment time, payment amount, payment method, etc. Please refer to the bold personal information in this privacy policy for specific fields. If you do not provide the corresponding information, you will not be able to use our products and/or services normally.
In addition to the basic functions, we also provide you with some additional features, including permission based shopping experience services and information disclosure publishing functions. You can choose to individually agree or disagree with the personal information involved in the collection and use of this part by us. If you refuse to provide it, you will not be able to use the relevant additional functions normally, but it will not affect your use of our basic functions.
Please understand that due to differences in the product/service version and scope chosen by different users, if there are differences between the collection and use rules displayed in the specific functions and this privacy policy, please refer to the content displayed in the specific functions. The specific functional scenarios we provide for you and the personal information we collect and use are as follows:
（1） Account registration and login
When you register to use Xingtong Intelligent Services, you need to provide us with your phone number, and we will verify your identity by sending a SMS verification code, identifying and displaying the corresponding operator through SIM card information. Your account name is your default nickname, and you can freely choose to modify and supplement your nickname, avatar, account name, and your real name authentication related information, all of which belong to your "account information".
After registration is completed, you can choose to use Xingtong Intelligent account information or authorize us to obtain your third-party account information for login. If you do not provide such information, you will not be able to log in and use our products and/or services. At this time, you can use browsing and search functions, and we will not collect your personal information as mentioned above.
（2） Ordering and Order Management
When you choose to settle for goods/services, Xingtong Intelligence will generate an order for your purchase of the goods. You need to fill in at least your recipient's name, shipping address (you can manually fill in or allow the system to obtain your location information), and mobile phone number in the order. At the same time, the order number, the information of the goods or services you purchased, the order time, the amount of payment you should make, and the payment method will be included in the order. You can provide additional contact information such as the recipient's phone number, email address, and postal code to ensure accurate delivery of the goods. Not providing this information will not affect the generation of your order. If you need to issue an invoice, you also need to provide the invoice header, taxpayer identification number, and email address for receiving the invoice.
All the above information constitutes your "order information", and we will use your order information (including with third parties providing the above services to you) to verify your identity, confirm transactions, make payment settlements, complete deliveries, query orders for you, and provide customer service consultation and after-sales service. We will also use your order information to determine if there are any abnormalities in your transaction to ensure its security. When triggering abnormal behavior (such as abnormal payment amounts), we will collect your location information, but we will not collect the above information from normal users.
（3） Payment function
After you place an order, you can choose the payment services provided by the related parties of Sato Smart or the third-party payment institutions cooperating with Sato Smart (including Alipay payment, WeChat payment and other payment channels, hereinafter referred to as "payment institutions"). We need to share your Star Smart order number and transaction amount information with these payment institutions to complete the order payment function. When you use the payment function, the payment institution will collect or verify your bank card (including savings card, credit card) and other necessary payment information through its page to confirm your payment instructions and complete the payment. The specific privacy policies of each payment institution apply.
To understand your payment progress and status, we will collect corresponding payment information from the payment institution you have chosen, including payment time, payment method, and payment amount.
（4） Delivery of goods/services
After you place an order or receive trial products or prizes, Xingtong Intelligence, its affiliates, suppliers, merchants or delivery companies that cooperate with Xingtong Intelligence will complete the delivery of your order. You acknowledge and agree that Xingtong Intelligence, its affiliates, suppliers, merchants or delivery companies cooperating with Xingtong Intelligence will use your order information during the above process to ensure the safe delivery of your ordered goods.
（5） Customer service and after-sales service
Our telephone customer service and after-sales functions will use your account information and order information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need us to provide customer service and after-sales service related to your order information, we will check your order information. In addition, when you apply for a refund or return, we need to collect your contact person, contact information, and return address to ensure the completion of the corresponding after-sales service.
If you have received or purchased product shipping insurance, the shipping costs incurred during the return or exchange process may be compensated by the shipping insurance service provider. In order to achieve insurance coverage and claims, we will collect or query the warranty period, return or exchange courier company, tracking number, return address, and delivery time information of the purchased product.
（6） Ensure transaction security
To ensure the stability and security of your system when using our products and/or services, prevent the illegal acquisition of your personal information, and more accurately prevent fraud and protect account security, we need to collect your device information (device model, OAID/IDFA, Android ID/OPENUDID, IDFV, operating system and software version, device status, network status, processes during the operation of this app), log information, IP address, browsing information, order information, SIM card information (operator and country code), battery usage to identify whether you are a real natural person user. When triggering abnormal behavior (such as remote login, multiple incorrect password inputs, abnormal payment amounts, and abnormal operation behavior logs), we will collect your location information, SSID, WIFI name, and commonly used software list information (only processed locally and not uploaded to the server), but we will not collect the above information from normal users. And we may also record some links ("URLs") that we consider to be risky. We will also collect your device information for analysis, traffic statistics, and troubleshooting of potential risks in the Xingtong Intelligent System. We will investigate if you choose to send us abnormal information. If you do not provide the above information, we will not be able to protect your services and account security during your use of Xingtong Intelligent Services.
（7） Other Additional Features
1. Application permission application and usage rules
To make your shopping more convenient or enjoyable, and to enhance your online shopping experience on Xingtong Intelligence, we need to access your system permissions to collect and use the necessary personal information. If you do not enable these permissions, it will not affect your use of our basic functions, but you may not be able to use additional features that bring you shopping pleasure or need to fill in some information repeatedly when purchasing certain products. Regarding the permissions we need to apply for and the corresponding purposes for collecting and using personal information, please refer to this document for details. You can also make sub settings through "My Account Settings Privacy Settings".
Camera permission instructions:
Easy for you to use this feature to upload your photos/images/videos and send captured images for changing avatars and other scenarios
Album permission instructions:
Easy for you to use this feature to upload your photos/images/videos and read and write album and file contents for changing avatars and other scenarios
Read phone status:
We access your phone permissions in order to obtain your local identification code IMEI, which is the basic information that must be collected to provide services, in order to complete security risk control and conduct user statistics
Cutting board:
Copy the order number, the tracking number is convenient for you to quickly find order information
2. Rules for Information Disclosure and Release
Please note that when you post information, your account information (nickname, avatar, account name) and the content you post will be made public after you post. Please choose carefully. If the information you post contains personal information of others, please obtain their consent in advance before posting.
（9） Other Personal Information Usage Rules
1. If we want to use your personal information for purposes not specified in this privacy policy, or for other purposes based on specific purposes, we will seek your explicit consent in advance.
2. Regarding the functions and scenarios not explicitly stated in this privacy policy, we will display the corresponding personal information collection and usage rules to you when you actually use the functions or scenarios, and obtain your explicit consent.
2、 How do we use cookies and similar technologies
1. The use of cookies
During your use of our services, we will send one or more small data files called Cookies on your computer or mobile device. The purpose is to simplify your repeated login steps, store your shopping preferences or product data in your shopping cart, and provide you with shopping preference settings, help you optimize your selection and interaction with advertisements, help determine your login status, and ensure the security of your account or data.
You can clear all cookies saved on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies according to your needs; Additionally, you can also clear all cookies saved within the software. If you do so, you may need to personally change user settings every time you visit the Xingtong Intelligent website, and the corresponding information you previously recorded will also be deleted, which may have a certain impact on the security of the services you use.
3、 How do we provide your personal information to external parties
（1） Sharing
1. We will not share your personal information with any company, organization, or individual outside of Xingtong Intelligence, except for the following situations:
(1) Obtaining your explicit consent or authorization in advance;
(2) Provide according to mandatory requirements of laws, regulations, administrative and judicial departments;
(3) To handle disputes or controversies between you and others as per your request;
(4) Provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
(5) Used based on social public interests that comply with laws and regulations, as well as sudden public health emergencies.
2. To provide you with relevant products or services and protect the security of your account and transactions, we may share your personal information with our affiliates or partners. The content and purpose of the sharing are detailed here.
Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive personal information of you or third parties. Please consider carefully and make decisions when sharing. If it involves third-party personal information, please ensure that you have obtained legal authorization.
（2） Public disclosure
We will only publicly disclose your personal information under the following circumstances and with the adoption of industry standard security measures:
(1) Disclose corresponding personal information within the scope of authorization that you have separately agreed to;
(2) If you seriously violate laws, regulations, agreements, or rules, we may disclose your relevant violations and the measures we have taken against you.
4、 How do we protect and preserve your personal information
（1） Our technology and measures to protect your personal information
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures
We will adopt security measures that comply with industry standards, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use, and modification of your personal information, and to avoid data damage or loss. For example, Xingtong Intelligent's network services adopt transport layer security protocol encryption technology, providing browsing services through HTTPS to ensure the security of user data during transmission; When processing personal information, we use various data anonymization techniques, including content replacement and SHA256, to enhance the security of personal information during use.
2. Other security measures taken by Xingtong Intelligence to protect personal information
Xingtong Intelligence manages and regulates the storage and use of personal information by establishing a data classification and grading system, data security management standards, and data security development standards; Comprehensive security control of data is achieved through information contact confidentiality agreements, monitoring, and auditing mechanisms; Xingtong Intelligence has established a data security committee and set up a dedicated department for information protection and a data security emergency response organization to promote and ensure personal information security.
Our underlying cloud technology for storing your personal information has obtained the "Trusted Cloud" certification level three issued by the Data Center Alliance, passed the security level protection level three certification of the Ministry of Public Security, and also obtained ISO27000 certification. We will also hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
3. Security incident handling
To address the potential risks of personal information leakage, damage, and loss, we have established multiple systems that clarify the classification and grading standards for security incidents and vulnerabilities, as well as corresponding processing procedures.
Once a personal information security incident occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you in accordance with legal requirements. At the same time, we will promptly inform you of the relevant information of the incident through email, letter, phone, and other means. When it is difficult to inform individual information subjects one by one, we will adopt reasonable and effective methods to issue announcements. At the same time, we will proactively report the handling of personal information security incidents in accordance with regulatory requirements.
（2） Storage of your personal information
1. Your personal information will be stored within the territory of the People's Republic of China. If you use cross-border transaction services and need to transfer your personal information overseas to complete the transaction, we will separately obtain your authorization and consent, and require the recipient to process your personal information in accordance with the data protection agreement signed by both parties, this privacy policy, and relevant laws and regulations.
2. During your use of our products and/or services, your personal information will be stored for the period specified in this policy, and will be determined in accordance with the mandatory retention requirements of the law. For example, the Electronic Commerce Law of the People's Republic of China requires that product and service information, as well as transaction information, be stored for no less than three years from the date of completion of the transaction. After exceeding the retention period, we will delete your personal information or anonymize it in accordance with applicable laws.
5、 How do you manage your personal information
Xingtong Intelligence attaches great importance to your attention to personal information and makes every effort to protect your rights to access, correct, delete, and withdraw consent to your personal information, so that you have sufficient ability to protect your privacy and security. Your rights include:
1. Accessing and correcting your personal information
Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including:
(1) Account information
PC path: Go to the website - click on "My Star Smart" - click on "Personal Information" in the "Account Settings" menu. If you need to change your real name authentication information, you can call the 95118 service hotline to apply for the change.
Mobile path: Go to the homepage - click on "My" to enter My Star Smart - click on "Settings" in the upper right corner to enter account settings - click on the avatar to enter the personal information page.
(2) Receipt information
Mobile path: Go to the homepage - click on "My" to enter My Star Smart - click on "Settings" in the upper right corner to enter account settings - click on "Address Management".
(3) Order information
Mobile path: Go to the homepage - click on "My" to enter My Star Smart - click on "My Orders".
You can choose to delete completed and cancelled orders, but this may make it difficult for us to accurately determine your order information and provide corresponding after-sales service. You may also not be able to use our posting and review functions for deleted orders.
(4) Browse information
Mobile path: Go to the homepage - click "My" to enter My Star Smart - click "Browse History".
(5) Comment information
Mobile path: Go to the homepage - click on "My" to enter My Star Intelligence - click on "To be evaluated" to enter the evaluation center.
(6) Invoice information
Mobile path: Go to the homepage - click on "My" to enter My Star Smart - click on "Settings" in the upper right corner to enter account settings - click on "Invoice Header Management".
(7) Archive information
Mobile path: Go to the homepage - click on "My" to enter My Star Smart - click on "Settings" in the upper right corner to enter account settings - click on "My Profile".
If you need to access or correct any other personal information generated during your use of our products and/or services, please feel free to contact us at any time. We will respond to your request in the manner and within the timeframe specified in this privacy policy.
2. Delete your personal information
You can delete some of your personal information through the access and correction path listed in this privacy policy, or delete all of your personal information by canceling your account.
In the following situations, you can request us to delete your personal information:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our handling of personal information seriously violates our agreement with you.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us as much as possible, requesting them to delete it in a timely manner, unless otherwise provided by laws and regulations or these entities have obtained your independent authorization.
When you or we assist you in deleting relevant information, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the system. We will securely store your personal information and restrict any further processing of it until it can be deleted or anonymized.
3. Change the scope of your authorization or revoke your authorization
You can change or revoke your authorization through the following path:
Mobile path: Go to the homepage - click on "My" - click on "Settings" in the upper right corner to enter account settings - click on "Privacy Settings".
You can also revoke all authorization for us to continue collecting your personal information by canceling your account.
Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, nor will we process your corresponding personal information. But your decision to withdraw consent or authorization will not affect the personal information processing previously carried out based on your authorization.
4. Cancel account
You can cancel your account information through the following path:
Path: Click on "My" - click on "Account Security" in "Account Settings" - click on "Cancel Account".
Regarding the way you cancel your account and the conditions you should meet, after you cancel your account, we will stop providing you with products and/or services, and delete your personal information or anonymize it according to applicable laws.
5. Obtain a copy of your personal information
You have the right to obtain a copy of your personal information, which can be obtained on your mobile device through "My Account Settings Privacy Settings Personal Information Download".
6. Responding to your request
If you are unable to exercise your rights through the methods or channels listed in this privacy policy, you may send an email to zdsp1982@qq.com Or contact us through other means specified in this privacy policy. To ensure safety, we may require you to provide a written request or provide your identification documents. We will respond to your request within 15 days after receiving your feedback and verifying your identity.
For your reasonable requests, we generally do not charge any fees, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may refuse requests that are unnecessarily repetitive, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).
6、 Protection of Personal Information of Minors
1. Xingtong Intelligence attaches great importance to the protection of personal information of minors. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services.
2. We further take the following measures to safeguard the personal information of children under the age of 14 who may be involved:
(1) For the collected personal information of children, in addition to complying with the provisions of this privacy policy regarding user personal information, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security protection, and lawful use, strictly follow the requirements of laws and regulations such as the "Regulations on the Protection of Children's Personal Information Network" for storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After expiration, we will delete or anonymize the personal information of children. We will designate a dedicated person to be responsible for the protection of children's personal information and have set up a dedicated email for the protection of children's personal information zdsp1982@qq.com We will also establish an internal specialized system for the protection of children's personal information.
(2) When you, as the guardian, choose to use Star Intelligence related services for the child under your guardianship, we may need to collect personal information of the child under your guardianship for the purpose of providing you with necessary services. You may voluntarily provide us with children's personal information when sharing product related information through the posting, review, and Q&A functions. Please be aware of this and choose carefully.
(3) Children or their guardians have the right to access and correct their personal information at any time, and may also request correction and deletion from us. If you have any opinions, suggestions, complaints, or reports regarding children's personal information, please contact us. We will be available to assist you at any time.
7、 Notification and Revision
1. To provide you with better service and with the development of Xingtong Intelligent's business, this privacy policy will also be updated accordingly. But without your explicit consent, we will not reduce the rights you are entitled to under this privacy policy. We will issue updated versions on the Xingtong Intelligent website and Xingtong Intelligent mobile devices, and notify you of the updates through website announcements or other appropriate means before they take effect. Please also visit Xingtong Intelligent to stay informed of the latest privacy policies.
2. For significant changes, we will also provide more prominent notifications (including but not limited to emails, text messages, or special prompts on browsing pages to explain the specific changes to the privacy policy).
The significant changes referred to in this privacy policy include but are not limited to:
(1) Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information processed, and the way in which personal information is used;
(2) We have undergone significant changes in ownership structure, organizational structure, and other aspects. Changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;
(3) The main objects of personal information sharing, transfer or public disclosure have changed;
(4) There has been a significant change in your right to participate in personal information processing and the way you exercise it;
(5) When the responsible department, contact information, and complaint channels for handling personal information security change;
(6) When the personal information security impact assessment report indicates the presence of high risks.
3. We will also archive older versions of this privacy policy, which can be viewed by clicking on the link at the end of the article.
8、 Explanation of Third Party SDK Situation
Payment category
APP payment client SDK
Developer: Alipay (Hangzhou) Information Technology Co., Ltd
Function/purpose: Alipay payment
Privacy link: https://opendocs.alipay.com/open/54/01g6qm#%E6%94%AF%E4%BB%98%E5%AE%9D%20App%20%E6%94%AF%E4%BB%98%E5%AE%A2%E6%88%B7%E7%AB%AF%20SDK%20%E9%9A%90%E7%A7%81%E6%94%BF%E7%AD%96 The SDK information for WeChat OpenSDK Android (com. tencenter. mm. opensdk) is inaccurate and needs to be modified to:
Permission to call: Read network status
WeChat OpenSDK Android
Developer: Shenzhen Tencent Computer Systems Co., Ltd
Function/Purpose: WeChat Pay, WeChat Share
Privacy link: https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8
Permission to call: Read from external storage, write to external storage
9、 How to contact us
1. If you have any concerns, complaints, reports, questions, opinions or suggestions regarding this privacy policy or your personal information, please contact us through the following methods.
Phone: 19854786869
Email: xingtongzn@163.com
Address: Room 101, 1st Floor, Building 8, Xihu Industrial Zone, Xikeng Community, Yuanshan Street, Longgang District, Shenzhen